Reservation Policy

Max Occupancy

Number of Adults should include all occupants 18 years of age and older. All guests registering must be 18 years of age and must present photo identification upon check-in. Generally; one or two persons may occupy a room with one bed. If you have small children (Ages 0-13) please let us know and we will assist in accommodating them in your room. Please note that now more than 4 persons (2 Adults and 2 Children) are allowed per room.

Check-in and Check-out Dates

You may book up to one year in advance, based on availability. The maximum number of days that you may book online is 28. All guests registering must be 18 years of age or older and must present photo identification upon check-in (This is for insurance purposes). Payment for your accommodations required on reservation and online via ww.blackhorse.co.za with accepted VISA/MASTER CARD and only online payments will be accepted.

Check-in Time

Check in times is from 2 pm till 8 pm based on availability. Rooms are typically available after 2 pm. Guest should contact Black Horse on 082 453 5295 on the day of arrival for specific times if needed.

Check-out Time

Checkout times are strictly at 11 am. Late checkouts must be approved and arranged with Black Horse personnel prior to checkout time.

Room Payment / Advance Payment

Black Horse does not accept prepay vouchers unless they were duly issues by an authorized Black Horse representative. In addition, Black Horse does not accept money orders, cheque or cashiers checks as form of payment.

In collaboration with local authorities, we require a photocopy of guest identification upon check-in.

Cancellation Policies

If it becomes necessary to cancel a reservation you must notify Black Horse reserved before 2 pm on the arrival date and receive a cancellation confirmation. (Times and dates to cancel without penalty may vary, but we have a strict no-refund policy if you stay with us within 5 days or on Special Events, Holidays and/or Weekends). Please note that any refunds will be subject to a 10% administration fee.

In the unlikely event that we cannot honor your guaranteed reservation, we will reimburse you for the first night’s lodging at a comparable guest house, transportation to that establishment (if needed) and a telephone call to your home or office to notify others of your new location.

Special Requests

Black Horse will make every effort to honor special requests when you make your reservation. However, the availability of these items cannot be guaranteed in advance. Black Horse does not offer facilities for the disabled and we are not a wheelchair friendly establishment.